NPCI Launches AI-Powered ‘UPI Help’ to Streamline Digital Payment Assistance
The National Payments Corporation of India (NPCI) has unveiled “UPI Help”, an AI-powered assistant designed to enhance user experience on the Unified Payments Interface (UPI) platform. The innovative tool will assist users in resolving payment-related queries, managing mandates, and tracking grievances seamlessly across participating banks and UPI applications. AI Assistant for Real-Time Query Resolution ‘UPI Help’ will serve as an intelligent support system to guide users through issues related to digital payments. From failed transactions to unclear payment statuses, the AI assistant can provide step-by-step resolutions. It is designed to ensure faster and more transparent communication between users and banks, reducing the time required to address payment concerns. Enhanced Grievance Redressal Through Automation The AI tool allows users to check transaction statuses, raise complaints, and monitor their progress through automated tracking. Integrated with the UDIR (UPI Dispute ...
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